Shipping policy
We take pride in offering handcrafted, bespoke reconstructions of prehistoric fauna. Every specimen is created with exceptional care, and we aim to provide a smooth and transparent shopping experience. Below you’ll find important information regarding ordering, lead times, returns, and refunds.
Ordering
Placing an order is simple—just add your chosen specimen to the basket and follow the checkout process. Please ensure your shipping address, country, and email are entered correctly to avoid delays.
Shipping costs are calculated at checkout and displayed clearly. We do not profit from shipping—we’ve worked hard to keep packaging and delivery costs as affordable as possible. If anything looks incorrect during checkout, feel free to contact us.
Each specimen is a unique, handcrafted piece of art. Lead times vary depending on the size and complexity of the piece, as well as our current studio schedule. These estimates refer to the time needed to create your item. Packaging and dispatch time is outside of these estimates due to the complex nature of shipping fragile specimens. While we always aim to meet or exceed our estimated lead times, occasional delays may occur. Please note: we are not responsible for delays caused by shipping carriers or customs processing. We are also not responsible for charges applied by customs in your country.
Please ensure your address is correct on check out. We are not responsible for delays caused by incorrect addresses.
Lead Times
Estimated current lead times are
Claws, Teeth - 7 to 28 working days
Small Skeletons, Scale Skeletons & Skulls - 4 to12 weeks.
Medium Skeletons - 4 to 12 weeks
Large Skeletons & Skulls 4 to 16 weeks.
For the most accurate, up-to-date information, please contact us via live chat or email at info@dinosaurskeletons.co.uk.
Refunds & Cancellations
Due to the bespoke nature of our work and the costly materials involved, we are unable to offer full refunds once work has begun on your specimen.
If you wish to cancel or make changes to your order, please reach out within 48 hours of placing it. After this window, or once production has started, only partial refunds may be available, depending on the stage of progress.
We appreciate your understanding and support for the craftsmanship that goes into every unique piece.
Returns & Damage Policy
Because each item is custom-made, we do not accept returns unless the item is defective or significantly not as described. If you believe there is an issue with your order, please contact us within 14 days of delivery, and we’ll do our best to resolve it promptly.
Please note: we are not responsible for any damage that occurs during transit. We take great care in packaging each specimen securely, but once the parcel leaves our studio, it becomes the responsibility of the shipping carrier. If your item arrives damaged, we recommend filing a claim with the carrier. We’re happy to assist you with any necessary documentation or photos required for this process.
We're Here to Help
We’re committed to customer satisfaction and will do everything we can to resolve any concerns with care and professionalism. For support, please reach out via our website or email us at info@dinosaurskeletons.co.uk.